Legal
Last updated: 2026-10-14
By creating an account or using Maistiqo, you agree to these Terms of Service and to our Privacy Policy. If you don't agree, please don't use the service.
Maistiqo is a tool for tracking your own nutrition, planning meals, and getting AI-generated suggestions. It is NOT medical advice. Calorie + macronutrient estimates are approximate. The AI Coach is for information only and is not a substitute for a registered dietitian, doctor, or other healthcare professional. Do not use Maistiqo to diagnose, treat, or manage any medical condition without consulting a qualified practitioner.
You are responsible for keeping your login credentials secure. Share access at your own risk. You may not use the service if you are under 16, or if you have been previously banned. You may create one personal account. Operating multiple accounts to evade quotas or feature gates is grounds for suspension.
You retain full ownership of recipes, meals, and other content you create. When you publish a recipe to the public catalog, you grant Maistiqo a non-exclusive licence to display it within the app to other users. You can unpublish at any time, but copies already saved to other users' libraries remain in those libraries. Do not publish content you don't have the right to share, content that's defamatory, illegal, or harmful, or content that promotes unsafe diets (extreme calorie restriction, "detox" claims with no scientific basis, etc.). We reserve the right to remove published recipes that violate these standards. The same licence and the same standards apply to community posts — tips, ideas, progress stories — and to comments. Community posts are personal experience-sharing, not professional medical or nutrition advice, and should not be relied on as such. Moderators may decline to publish a post, ask you to revise it, or remove an already-published post that does not meet the community guidelines.
Maistiqo offers a free plan and a paid Pro plan. The features included in each plan are shown in the app and may change with reasonable notice. Pro is an auto-renewing subscription. You are charged when you confirm the purchase (or, if a free trial applies, when the trial ends), through the place where you bought it: • App Store — billed to your Apple Account (Apple ID). • Google Play — billed to your Google account. • The maistiqo.com website — charged to the payment method you choose (for example a card) through our payment provider Stripe. The subscription period (for example 1 month, 6 months or 1 year) and the price are shown before you confirm the purchase. Prices shown in the app come from the App Store or Google Play. The subscription renews automatically for a period of the same length and is charged the same way, unless you cancel it (turn off auto-renewal) before the current period ends. For App Store subscriptions Apple requires this at least 24 hours before the period ends, so we recommend cancelling at least 24 hours ahead in every case. After you cancel, Pro stays active until the end of the period you have already paid for, and your account then returns to the free plan. Some plans may include a free trial (for example 7 days). Its length and the amount you will be charged when it ends are shown before you confirm. When the trial ends, the subscription automatically becomes paid and the first period is charged, unless you cancel before the trial ends. For App Store subscriptions Apple requires this at least 24 hours before the trial ends, so here too we recommend cancelling at least 24 hours ahead. Whether you are eligible for a free trial is decided by the store under its own rules. If a discount applies only to the first period (or the first few periods), the subscription then renews at the plan's regular price, which is shown before you confirm the purchase. A discount code used on the website applies for the duration shown when you buy (for example, the first period only, or for as long as the subscription runs). If, when you cancel, we offer you a different plan (for example a weekly plan or a discounted first month) and you choose it, the new plan and its price take effect at the end of your current period (including a free trial); until then your current plan continues. Other plan changes are applied by Apple, Google or Stripe under their own rules, either immediately or from the next period. You can manage or cancel your subscription at any time where you bought it: • App Store: Settings → [your name] → Subscriptions. • Google Play: Play Store → profile icon → Payments & subscriptions → Subscriptions. • Website: maistiqo.com/app → Plans → Manage subscription. The app cannot cancel a subscription for you. Deleting the app or your Maistiqo account does not cancel a subscription — you keep being charged until you cancel it in one of the places above. If you bought on the website, cancel before deleting your account; if you have already deleted it, email hello@maistiqo.lt. Refunds for App Store purchases are handled by Apple under its own policies — request one at reportaproblem.apple.com; we cannot refund App Store purchases ourselves. Refunds for Google Play purchases follow Google Play's refund policy (support.google.com/googleplay/answer/2479637); if Google Play tells you to contact the developer, email hello@maistiqo.lt. For website purchases, email hello@maistiqo.lt. Cancelling a subscription does not by itself refund a period that has already started. If you are a consumer in the EU, you have the right to withdraw from the contract within 14 days of concluding it, without giving a reason. If, at your express request, Pro access starts before those 14 days end and you then withdraw, you may have to pay an amount proportionate to the part of the service already provided before you withdraw. Where the law treats Pro as digital content rather than a service, the right of withdrawal no longer applies once access has started with your prior express consent and your acknowledgement that you thereby lose this right, and this is stated in the purchase confirmation you received. You can exercise the right through Apple or Google for App Store or Google Play purchases (see above), or by emailing hello@maistiqo.lt for website purchases. This section does not limit your rights under mandatory consumer protection law. Pro access we grant without a purchase (for example through a promo code or by decision of our team) never auto-charges a payment method: when it ends, your account returns to the free plan. This does not apply to discount codes used when buying a subscription on the website — such a subscription renews as described above.
Don't: • Try to reverse-engineer, scrape, or overload the service. • Use the AI Coach for purposes other than personal nutrition advice (e.g. don't use it as a generic chatbot for unrelated tasks). • Impersonate other users, create fake accounts, or use someone else's identity. • Upload malware, illegal content, or content that violates someone else's rights. We reserve the right to suspend accounts engaged in any of the above.
Maistiqo has zero tolerance for objectionable content or abusive users. By using the community features (public recipes, reviews, the leaderboard, public profiles, community posts and comments) you agree not to post content that is offensive, defamatory, obscene, threatening, harassing, hateful, or otherwise objectionable. Every user can: • Report objectionable content — a “Report” control is available anywhere another user's content is shown. • Block a user — a blocked user's content is hidden from you, and yours from them. When we receive a report we review it and, within 24 hours, remove violating content and remove or ban the responsible users. By posting content you agree to these terms. Community posts are additionally reviewed by moderators before publication, and comments pass automated safety checks — flagged comments are hidden until a moderator reviews them.
The AI Coach is powered by large language models which can occasionally produce inaccurate or inappropriate output. Always exercise independent judgment, especially for anything affecting your health. Do not act on AI-generated medical, dietary, or pharmaceutical recommendations without verifying with a qualified professional. When the AI Coach uses tools like "log_meal_from_recipe" or "log_water" on your instruction, the resulting changes to your account are final unless you reverse them manually.
We strive for high availability but make no SLA guarantees on the free plan. Scheduled maintenance or unexpected outages may temporarily prevent access. Your data is preserved and accessible again as soon as service resumes.
To the extent permitted by law, Maistiqo's liability for any claim arising from your use of the service is limited to the amount you've paid us in the 12 months preceding the claim (or zero if you're on a free plan). We are not liable for indirect, incidental, or consequential damages — including but not limited to lost data, lost profits, or health outcomes you attribute to using the service. Nothing here limits liability that cannot legally be limited (e.g. for fraud or wilful misconduct).
You can terminate by deleting your account at any time (Profile → Security → Delete my account). We may terminate or suspend your account if you breach these Terms, after notice where reasonable. On termination, the rights you granted us with respect to published content end, but copies that other users have already saved remain in their libraries.
We may update these terms occasionally. Material changes will be announced by email at least 14 days before they take effect. Continued use of the service after that date counts as acceptance of the new terms.